Terms of Service

These Terms of Service ("Terms") govern your use of the Tewam Hire website at tewamhire.com and the Tewam Hire app at app.tewamhire.com (together, "Tewam Hire", "we", "us"). By creating an account or using Tewam Hire you agree to these Terms, our Privacy Policy and our Refund Policy. If you do not agree, do not use Tewam Hire.

1. What Tewam Hire is

Tewam Hire is an online marketplace that connects people and businesses who need work done ("employers" or "clients") with independent professionals who do that work ("freelancers"). Employers post jobs and set their own budgets, or hire from ready-made gigs. Freelancers unlock jobs and place bids using credits, deliver the work, and get paid through the platform.

Tewam Hire provides the platform, holds job payments and helps resolve disputes. We are not a party to the agreement between an employer and a freelancer, we are not the employer of any freelancer, and we do not guarantee the quality, safety or legality of any job, gig or piece of work.

2. Who can use Tewam Hire

• You must be at least 18 years old and able to enter into a binding contract.
• If you use Tewam Hire for a business, you confirm you are authorised to bind that business to these Terms.
• You may hold one account only, unless we agree otherwise in writing.
• You must not use Tewam Hire if we have previously suspended or removed your account.

3. Your account

• Give accurate, current information and keep it up to date, including your name, email address and phone number.
• Keep your password and sign-in methods secure. You are responsible for everything done through your account.
• Tell us straight away at info@tewamhire.com if you think your account has been used without permission.
• We may ask freelancers to verify their identity or qualifications (for example with an ID document, a selfie or a certificate) before they can bid, sell gigs or withdraw earnings. A verified badge means we checked the documents provided; it is not an endorsement of the person or their work.

4. Credits

Freelancers use credits to unlock job details, place bids and boost bids.

• Credits are bought in packages or in custom amounts at the price shown at checkout before you pay.
• Credits are a licence to use platform features. They have no cash value, cannot be withdrawn, and cannot be transferred or sold to another account.
• Purchased credits do not expire while your account is open.
• Credits spent on unlocking a job, bidding or boosting a bid are non-refundable, whether or not you are hired. See our Refund Policy for the limited cases where unspent credits can be refunded.
• We may change credit prices and the number of credits a feature costs. Changes do not affect credits you have already bought.

5. Jobs, bids and gigs

• Employers must describe jobs honestly and set a budget they are able and willing to pay.
• Freelancers must only bid on work they are qualified and available to do, and must describe their skills and experience truthfully.
• Gig prices and package contents are set by the freelancer offering the gig. When you hire from a gig, the package you choose forms the agreed scope and price.
• When an employer accepts a bid or hires from a gig, a contract is formed directly between the employer and the freelancer on the terms agreed on Tewam Hire.
• We may review, edit for formatting, hide or remove jobs, gigs, bids and profiles that break these Terms.

6. Paying for work

• To hire a freelancer, the employer pays the agreed amount to Tewam Hire through our payment partners (card payments via Stripe, or PayPal). Where a deposit option is offered, the balance must be paid before the work can be approved.
• We hold the payment while the work is in progress. The freelancer does not receive it until the employer approves the work, or until we decide a dispute.
• When the work is approved, the payment is released to the freelancer's earnings, less the platform fee shown in the app at that time.
• All payments for work found on Tewam Hire must be made through Tewam Hire. Asking for or making payments outside the platform to avoid fees is not allowed and removes the protection we provide.
• You are responsible for any taxes that apply to amounts you pay or earn.

7. Delivery, revisions and approval

• The freelancer marks the job complete and submits the work, with files or notes as needed.
• The employer can approve the work or request a revision with clear instructions.
• Approving the work completes the job and releases the payment. Approval is final: once approved, the payment cannot be reversed through Tewam Hire.
• Once a job is fully paid and approved, the employer owns the final deliverables made for that job, unless the employer and freelancer agreed otherwise in writing on Tewam Hire. The freelancer keeps ownership of pre-existing tools, templates and know-how, and may show the work in their portfolio unless the employer asked for confidentiality.

8. Disputes

• Either the employer or the freelancer can raise a dispute while a job is in progress and before the work is approved, for example if work is not delivered, does not match what was agreed, the other side stops responding, or there is a payment problem.
• While a dispute is open, completion, revisions and approval are paused. Both sides can add statements and evidence.
• A Tewam Hire administrator reviews the evidence and decides to release the payment to the freelancer, refund it to the employer, or split it between them. Our decision is final as far as the money we hold is concerned. It does not stop either party from pursuing other legal remedies against each other.

9. Freelancer earnings and withdrawals

• Released payments, less the platform fee, appear in your earnings balance.
• You can request a withdrawal to a payout method you have added. Withdrawals are reviewed before they are paid, and we may ask for verification first.
• We may hold or reverse earnings that came from fraud, chargebacks, errors or a breach of these Terms.
• Your payout provider may charge its own fees. You are responsible for reporting and paying tax on your earnings.

10. Your content

You keep ownership of the content you post, such as profiles, portfolio items, gigs, job posts, messages and files. You give Tewam Hire a worldwide, non-exclusive, royalty-free licence to host, display, copy and adapt that content as needed to run and promote the platform, for example showing your public freelancer profile and gigs on tewamhire.com. You confirm you have the rights to everything you post.

11. What you must not do

• Post false, misleading or plagiarised information, or impersonate anyone.
• Offer or request work that is illegal, harmful, academically dishonest, adult or fraudulent.
• Harass, threaten or discriminate against other users.
• Share contact details to take work or payments off the platform.
• Post fake reviews or manipulate ratings, bids or rankings.
• Upload malware, scrape the platform, or try to access accounts or data that are not yours.
• Infringe anyone's copyright, trademark, privacy or other rights.

12. Reviews

After a job, employers and freelancers can review each other. Reviews must be honest and based on the job. We may remove reviews that break these Terms but we do not edit reviews to change their meaning.

13. Suspension and closing accounts

We may limit, suspend or close an account, remove content, or hold payments if we reasonably believe the account breaks these Terms, puts other users at risk, or is needed to comply with the law. Where we can, we will tell you why. You can ask us to close your account at any time. Accounts with job, payment or earnings history are suspended rather than deleted so that the other party's records and our accounting records stay intact.

14. Disclaimers

Tewam Hire is provided "as is" and "as available". We do not promise that the platform will always be available or error-free, that you will find work or hire someone, or that any user is who they say they are beyond the checks we describe. You use Tewam Hire and deal with other users at your own risk.

15. Limitation of liability

To the extent the law allows, Tewam Hire is not liable for indirect or consequential losses, lost profits or lost data, or for the acts, work or omissions of any user. Our total liability to you for any claim relating to Tewam Hire is limited to the greater of (a) the fees you paid to Tewam Hire in the 12 months before the claim, and (b) USD 100. Nothing in these Terms limits liability that cannot be limited by law.

16. Indemnity

You agree to compensate Tewam Hire for reasonable losses and costs arising from your breach of these Terms, your content, or your dealings with other users.

17. Governing law

These Terms are governed by the laws of Kenya. Any dispute that we cannot resolve together will be handled by the courts of Kenya.

18. Changes to these Terms

We may update these Terms from time to time. We will post the new version on this page with a new date and, for important changes, tell you by email or in the app. Continuing to use Tewam Hire after a change means you accept the updated Terms.

19. Contact us

Questions about these Terms? Email info@tewamhire.com or use our contact page.